Refund policy

 

Eligibility: Returns are accepted within 30 days of delivery.

Unopened Pouches: Return within 30 days of delivery for a full refund, no questions asked. Item must be unopened and in original packaging.

 

Opened Pouches: If you've tried it and it's genuinely not working for you, contact us at hello@dozewellness.com.au within 30 days of delivery. We'll review your case and offer a refund at our discretion. This guarantee is available once per customer.

 

How to Request a Return: Email us at hello@dozewellness.com.au with your order number, product name, and reason for return. We'll confirm eligibility and next steps within 1 business day.

 

Refunds: Approved refunds are issued to your original payment method within 5–10 business days.

 

Multi-Pouch Orders: For orders containing multiple pouches, only unopened, unused pouches are eligible for return and refund. Opened pouches are assessed under the terms above and are not eligible for automatic refund. Refunds for partial returns are calculated on a pro-rata basis of the order total.

 

Return Shipping: For preference-based returns (for example, taste or personal preference), the customer is responsible for return postage. Doze Wellness does not provide prepaid return labels for these cases. If a return is due to our error or a defective item, we will cover return shipping costs.

 

Return Timeframe: Approved unopened pouches must be postmarked for return within 14 days of refund approval. Returns not received within this window may be declined.

Non-Returnable Items: Gift cards and sale or clearance items cannot be returned or refunded.

 

Consumer Guarantees: This guarantee is in addition to, and does not limit, your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Contact Us: For questions about returns or refunds, email hello@dozewellness.com.au.